[Bungarra]

Schrekky, finally got TLD, and I think its great!

Got the Digital download and have just recieved the box from Britain

The numbering on the 3 cd's says 1of3, 2of3, 2of3.

Is one of them supposed to be 3of3  

Thanks

[schrecken]

they should read

1of3
2of3
3of3

All 3 disks are different colours... are yours?

Sounds like you should contact your supplier (Digital River?)  and report the error to Matrix support   http://www.matrixgames.com/helpdesk


They should send you a free replacement disk

[Bungarra]

Thanks Schrecken

Definately no 3 of 3, and no different colours.

Have E Mailed Digital River.

[Bungarra]

Just rang my brother in Melbourne

He checked his box and he too has 2, 2of3 discs, no 3of3

Must have been a bad hair day in the packing department.  

[Bungarra]

This SAGA is still ongoing

Matrix games customer service is far from satisfactory.

I recieved an Email from them after 2 weeks to say Post back the package and i will recieve a refund?

My reply was that I do not want a refund I want the 3 of 3 disc. I explained that to ship the package back to England would cost money. (obvious). So I took a picture of the dics and sent it with the Email

A reply came back a week later (I know they are busy) saying they will look into it

Over a week went by so I sent them an Email still explaining that I don't want a refund just the 3 of 3 disc

Only 2 days went by and I got an Email

We have recieved your request for a refund on order No. 16........

please return the product to the followin address

RMA#: R1651356436MA
Netfulfilment
Building 3
Windrush Industrial Park
Burford Road
Witney
Oxon
OX29 7EZ

No explanation? as a matter of fact no Sweet FA.

Bunch of friggin losers obviously

I am not impressed, I have supported these people the whole way

More fool me.

[Tippi-Simo]

Thanks for the info.

Sorry, but 1 week for an e-mail that says we will look into it  What a horseshit.

That is not customer service. Everyone should avoid companies like this.
It shows pretty clearly that they don´t want to sell their products.

[schrecken]

Has your brother had any better luck?

[Bungarra]

No offence to you Schrekky, you do your job well, though like me, with age, tollerance is not what it should be at times.

My brother has left it to me but will Email them tomorrow.

I guess I'm just pissed off for it is an easy fix solution.

Paid $89.00 for the game with postage, now they want me to post it back to make it $100.00+ game and though I love it, its not!

Shitty part is they reckon everyones a crook.

New age world

It sucks

[schrecken]

Looks like you have contacted Digital River... have you tried contacting Matrixgames instead.

To send it all back seems like a complete waste of time and money.


Contact matrixgames and explain all that has happened.

  http://www.matrixgames.com/helpdesk

[Bungarra]

Thanks Schrekky

Emailed Matrix today

Hopefully we will get a bit of joy

[Bungarra]

Sorry if this seems to drag on, thats because I guess it is.

Matrix games customer support were straight on to it. but of course had to wait for digital rivers reply

Digital river replied saying that there must have been some misunderstanding as they have credited my account and I need return nothing. You may reorder TLD blah blah , first i heard of it

So I check my account, they have refunded me $71.39

Here is my original invoice

Product Name Qty Ordered Platform Price
Extended Download Service $3.95 1 License Certificate A$5.41
Close Combat The Longest Day 1 Physical Shipment Plus A$71.99

Product Name Qty Ordered Platform Price
Close Combat The Longest Day - Physical + Digital 1 PC A$.00


Sub Total: A$77.40
Shipping: A$16.01
Total: A$93.41

So as you can see I am still out of pocket and still without the 3 of 3 disc

Soooooo....... what do I do keep whingeing, or take my losses and shut the F*** up

Tell me shrekky when I upgrade to a new comuter can I transfer my Digital Download to that computer as I have the password?  I know I will be playing this for years and I want backup in case it shits the tin.

You can PM me if the answer is too political

I love the game but they can get stuffed if they want me to pay through the nose for it.

I just wanted the 3 of 3 disc all along, how hard was that!

[schrecken]

You can backup your digital download... no problem... Do it twice just in case.

Of course you can install it on a new PC.

Complain to Matrixgames that you haven't been credited the correct amount... get them to send you the disk (#3)

It won't get any better if you don't complain, you can count on that.

[Senior_Drill]

Few outfits will ever refund the shipping costs, although there are some.  You will probably have to write that part off.  You got the game at a bargain price of AU$22.02 when compared to others at much more, so there is a small victory point for you, if you want to view it that way.

As Schrecken says, you can burn your digital download to disc and making a couple of copies is always a good idea.  Use them to make test installs to vet the burn process, which you can of course immediately delete to recover hard drive space.

Next time, though, you should take any issues directly to the game developer/publisher forums.  It is great you were able to get help here and did obtain partial satisfaction, but there is nothing more effective than going in-their-face on their home court.  I'd suggest doing so now.  The publisher may take customer service seriously enough to pressure the distributor to break out that missing disc for you after all, once it is in the public eye of the forums.  Can't say it will work, can't say it won't, but nothing will happen unless you ask, especially if you ask a bit indignantly.

Best of luck!

[Bungarra]

Matrix posted another copy free of charge

A box came from matrix the day I left for Vietnam forgot about it on my return

I cannot thank Matrix customer support enough

A happy ending and a very happy customer  

Thanks Matrix

[QM]

Happy ending is what it's all about aint it Bung?